When you qualify for a refund
You are eligible for a subscription refund when both conditions below are met:
- You submit your refund request within seven days of the start of the subscription you want refunded.
- You have used fewer than 100 credits from that subscription when you submit your request.
Both conditions must be met. If you have used exactly 100 credits or more, or submit your request after the seven-day period, you do not qualify under this policy.
How to request a refund
Contact our support team through the contact page. Include your registered account email, the subscription or plan you purchased, your payment date, and your transaction ID or payment reference. State that you are requesting a subscription refund.
Never send your account password, Gmail App Password, or banking PIN to support.
Review and processing
Support will check your subscription start date, request time, payment details, and credits used to confirm eligibility. Our team will contact you about the outcome and next steps. Refunds are handled through support; submitting a request does not automatically process a refund.